If the applicant submits complete and accurate information and documents, and the application is approved, we expect to issue a ‘Payment Notice’ via email within 10 working days. Please pay within 5 days and submit a copy of the receipt. After payment is received, OSHC will issue a ‘Redemption Notice’ or ‘Shipment Notice’ within 10 working days.

Different organizations/unions need to submit various documents, details are as follows:

• Companies (SME / Non- SME)：Business Registration Certificate (must have at least 2 months of validity)
• Charities/Trusts: Registration certificate /Tax Exemption Certificate under Section 88 of the Inland Revenue Ordinance
• Owners’ Corporations: Employee Compensation Insurance for service providers (e.g., property management, outdoor cleaning, gardening, security services).
  * If the insurance copy does not specify the number of employees, please upload the MPF Contribution Record with all personal data (except employee names) obscured to protect privacy.
• Unions: Valid registration certificate issued by the Registrar under the Trade Union Ordinance.

*Union membership cards will not be accepted as proof.

Once the application is approved, a Payment Notice will be sent to the applicant’s provided email address. Please complete the payment within 5 DAYS after receiving the notice.

Payment methods (A copy of the receipt is required):

• Online banking
• FPS
• PayMe
• ATM Deposit

There are two available collection methods, which you can select during the application process:

1. Self- Redemption –Kar Kar Redemption Center (Causeway Bay / Tsim Sha Tsui) 
2. Delivery – via SF Express (shipping fee to be paid by the recipient)

Arm-Cooling Immersion Kit: Gift Arrangement: 
After approval, if your organization is among the first 100 eligible SME recipients and you wish to collect the gift, OSHC will ship the gift separately from your purchased products via SF Express (freight-free) 

If the standby time decreases significantly after a full charge, it indicates that the power bank / rechargeable battery is nearing the end of its lifespan and may need to be replaced. If you are unsure, please contact the product supplier for further information.

1. Remove the power bank / rechargeable battery and make sure all charging cables are unplugged.
2. Stick tape (e.g., electrical tape) onto the metal terminals of the power bank / rechargeable battery to prevent accidental contact with the metal terminals during storage and transport, which could cause danger.
   
3. Take the power bank / rechargeable battery to a battery recycling collection point for recycling.

Note: For safety reasons, if the power bank / rechargeable battery is damaged, do not put it into a recycling bin. This helps avoid contamination of the entire batch of batteries in the bin. It is recommended to seal the damaged power bank / rechargeable battery in a plastic bag first, then dispose of it together with other household waste in the trash can.

Recycling collection points for power banks / rechargeable batteries include all MTR stations and McDonald’s. They are also available at some convenience stores, residential estates, commercial buildings, etc. For the detailed locations, please check the recycling interactive map:

Note: For operational considerations, the collection box may not be able to be placed in a prominent location of a Collection Point. Please approach the staff of the respective Collection Point for details.